"If you take care of your employees, they will take care of your clients."
This great quote from Richard Branson has never been truer.
In today’s competitive world it’s never been more important to take care of our own internal customers – our colleagues. If they are not experiencing great things organisations will never deliver the value and quality customers deserve and quite rightly demand.
People in all areas of an organisation can achieve incredible things; but people must want to achieve them. As leaders, you must create the environments that allow your people to want to give their all. Let’s not kid ourselves, people save the best of themselves for the things they truly care about; imagine what could happen to your organisation (and your customers) if work was something all employees really cared about?
Join us on Tuesday 19th September in London for our first complimentary Engagement Forum where we’ll be discussing the link between employee engagement and the customer experience, and the reasons why you need to drive that link in your organisation.
Through case study presentations from leading organisations and interactive sessions, you’ll learn:
- How high employee engagement can drive a great customer experience
- New approaches to discovering how your colleagues really feel at work and the issues getting in the way of improved productivity
- How you can identify the obstacles to engagement
- How you can get true insights that make a difference and importantly how you can act upon them in a way that will make a difference
With senior HR leaders from many of the UK’s leading organisations in attendance, you’ll have the opportunity to share experiences, learn and network with each other.
Amrit Sandhar, Founder, The Engagement Coach
Amrit started a career as a qualified Pharmacist, working for major UK chains such as Boots, Superdrug and Alliance Pharmacy. During a career spanning over 19 years, Amrit worked within many senior operational roles, concluding in overseeing half of the UK’s Pharmacy and Optical units for Walmart’s UK operation, Asda.
Amrit went on to head up Employee Engagement for Asda, before taking up a role with the prestigious Sunday Times Best Companies organisation, helping organisations improve their employee engagement.
Julie Stephens, People Director, BUPA
Julie is People Director at Bupa where she delivers transformational change through HR interventions. Prior to joining Bupa, Julie was Group Head of Learning Strategy and Performance Management at the Royal Mail. Julie is passionate about the delivery of business results, she is commercially astute with high positive impact, her energy and enthusiasm drive ambitious outcomes in hard to reach areas through visionary people leadership.
Emma James, Group Employee Engagement Manager, Merlin Entertainments
After a fulfilling career in marketing, from running Client Director roles to leading her own agency, Emma James took a bold step into the world of Employee Engagement, taking on the role leading engagement strategy and initiatives with Merlin Entertainments. With a background in marketing communications to bring to the mix, employee engagement campaigns at Merlin are taking a turn for the more creative! Having been on the agency side, and now the client side, Emma also relishes the chance to work with agency experts but loves the chance to deeper dive into one organisation’s approach.
Sharon Ashcroft, Group HR Director, TrustFord
Sharon is currently Group HR Director at TrustFord where she is responsible for overseeing the HR function, including Strategy, Health & Safety, Internal Communication Learning & Development and Pay & Reward. TrustFord were awarded 23rd in the Sunday Times ‘Top 100 large Companies to work for’ category in 2016 – only 2 years after embarking on the journey for TrustFord to be an ‘Employer of Choice’ – an objective which Sharon has led from the front. Sharon was recently shortlisted in the HR Magazine’s ‘2016 HR Director of the Year’ category..
Owen Hickey, Global Culture Champion, Walmart
Owen has worked for Asda for over 35 years both as a General Store Manager and in his current role within Culture Development and Engagement. Owen was a key player in the design, development and delivery of Asda's WOW leadership engagement programme to 1800 people which aims to reinforce the Asda Culture. He has supported 175 Culture Catalysts to bring the Asda Way of Working to life and has used a range of Story Cards, Self-Awareness Cards and Toolkits to train local colleagues to live and breathe the Asda Culture. In 2014 Owen was voted Global Culture Champion 2014 by Walmart. Asda has a distinct culture and believes it’s a vital part of its competitive advantage. Owen will share top tips on how to bring a service culture to life and Asda’s journey to being the No1 Global Retailer.
Professor Richard Crisp, Chartered Psychologist, Durham University
Richard is an award-winning scientist, writer and educator in the field of social psychology. His research focuses on the power of social influence, and how we can harness this power to achieve lasting and effective behaviour change.
Richard is also an elected Fellow of the British Psychological Society, Academy of Social Sciences, and Association for Psychological Science. Richard has blogged for the New York-based magazine Psychology Today and is currently Editor-in-Chief of the Journal of Applied Social Psychology.
21 – 24 Millbank
London SW1P 4QP
Register your place
Complete the form below to register your place.